- Return Policy
30 Day Money Back Guarantee
All of our regular stock products come with a 30 Day Money Back Guarantee, unless otherwise noted (some exceptions apply).
A Return Authorization Number is required for all returns.
Simply contact us for instructions on how to return your purchase within 30 days of receipt for a full refund of the original purchase price (shipping and handling is non-refundable). Items damaged in transit must be reported within 7 days of receipt.
Please contact our customer service department at firstname.lastname@example.org before returning any items.
Items returned without a Return Authorization Number may be refused.
Certain Special and Custom order items are covered by a damaged / defective item exchange policy only and are not included in our 30 Day Money Back Guarantee. These include:
- All Personalized Items, including Address Plaques
- All Infinity Instruments products, including Indoor and Outdoor Clocks (Products are identified with INF in the product SKU)
- All Meyda Lighting products (Products are identified with MYD in the product SKU)
See our Special Order Return Policies Page for complete details.